포지션 상세
IBM is the world's largest technology and consulting company with IBM Global Business Services (GBS) a partner of unmatched breadth and depth, across a spectrum of business operations. We understand that real business value is delivered when business consulting is enriched with advanced research, analytics and technology. As a consultant at IBM, you will have the unique opportunity to bring these elements together, enhancing the value we bring our clients. With operations in 170 countries, you'll make a real impact by solving complex business issues for the world's leading clients. You'll do challenging work across multiple industries and sectors, as well as governments and agencies, to make a real difference
Part of Digital Consulting practice around Digital & Operations Excellence for marques clients, primarily focusing on Industrial & Chemical ,Petroleum and Natural Gas clients.
About IBM iX
We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM iX, leader in Gartner’s 2017 Magic Quadrant for Global Digital Marketing Agencies, and rated by IDC as Leader in Digital Strategy in Asia Pacific.
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see, and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix.
As a matured project leader and customer-driven digital transformation expert, you will work in iX service line in country. During iX project engagement, you will guide clients and team through a human experience centric approach to envision the future, develop top-line, customer-related strategies and operating model and implement key customer experience platforms(including marketing, CRM, commerce platforms) across the organization quite independently. Your responsibilities are mainly to lead and manage daily work, delivery quality and client engagement as well as to build top talent iX team based on your in-depth knowledge and experience regarding customer experience & platforms. You can also work with different teams at IBM including Digital Strategy, Cognitive Process Transformation, Cloud Application Innovation team and other IBM business units as one team and need to be able to bring customer experience driven insights and requirements for the clients.
This role requires seasoned experiences in several of the following areas
Leading a consulting or implementation project as a project leader
Customer experience strategy and design using design thinking methodologies
New service development and launch
Sales and service strategy and process design
Marketing management strategy and/or platforms
e-Commerce strategy and/or platforms
Social business strategy and/or platforms
Digital transformation and organization design
Agile design and development
Master's Degree
Working and leading project teams in global firms
Working as a customer experience strategy & platform SME(Subject Matter Expert)
Experience in managing a project team with full delivery ownership as a project manager
At least 4 years experience developing digital customer engagement strategy and designing and delivering digital solutions
At least 6 years experience in working with external/internal clients to transform enterprise marketing, digital channels and/or front-end office functions/capabilities
Part of Digital Consulting practice around Digital & Operations Excellence for marques clients, primarily focusing on Industrial & Chemical ,Petroleum and Natural Gas clients.
About IBM iX
We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM iX, leader in Gartner’s 2017 Magic Quadrant for Global Digital Marketing Agencies, and rated by IDC as Leader in Digital Strategy in Asia Pacific.
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see, and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix.
주요업무
Job summary & requirementsAs a matured project leader and customer-driven digital transformation expert, you will work in iX service line in country. During iX project engagement, you will guide clients and team through a human experience centric approach to envision the future, develop top-line, customer-related strategies and operating model and implement key customer experience platforms(including marketing, CRM, commerce platforms) across the organization quite independently. Your responsibilities are mainly to lead and manage daily work, delivery quality and client engagement as well as to build top talent iX team based on your in-depth knowledge and experience regarding customer experience & platforms. You can also work with different teams at IBM including Digital Strategy, Cognitive Process Transformation, Cloud Application Innovation team and other IBM business units as one team and need to be able to bring customer experience driven insights and requirements for the clients.
This role requires seasoned experiences in several of the following areas
Leading a consulting or implementation project as a project leader
Customer experience strategy and design using design thinking methodologies
New service development and launch
Sales and service strategy and process design
Marketing management strategy and/or platforms
e-Commerce strategy and/or platforms
Social business strategy and/or platforms
Digital transformation and organization design
Agile design and development
자격요건
PreferredMaster's Degree
Working and leading project teams in global firms
Working as a customer experience strategy & platform SME(Subject Matter Expert)
Experience in managing a project team with full delivery ownership as a project manager
At least 4 years experience developing digital customer engagement strategy and designing and delivering digital solutions
At least 6 years experience in working with external/internal clients to transform enterprise marketing, digital channels and/or front-end office functions/capabilities
