포지션 상세
The Operations & Customer Experience Manager leads & supports the Advertising Operations and Customer Care functions in the following ways:
• Lead the advertising operations team for post-sale campaign fulfillment, trafficking, optimization and reporting of online and offline products
• Manage day to day execution and optimization of advertising campaigns
• Complete quality checking and testing on creative assets including troubleshoot ad serving errors, investigate discrepancies and creative/technical issues for customers
• Strategically implemented and monitored platform programmatic strategy to monetize unsold digital display inventory
• Launch, monitor and optimize digital campaigns in DFP and other ad servers; analyze and report on advertising operations metrics including general performance to assess campaign effectiveness
Customer Experience
• Responding to consumer enquiries – via phone, email and fax - in a professional and timely manner
• Drive and participate in new Projects and Process Improvement Initiatives
• Build effective relationships with key stakeholders
• Pro-actively use performance management to drive optimum performance of individuals and the team
• Adhere to Customer Experience processes, procedures and policy at all times
• Complete account information changes as requested by customers
• 8+ years working experience in a similar position and/or in an online, media business
• Solid experience in data analysis and customer service
• Experience in advertising industry is preferred
• Knowledge of Salesforce is an advantage
• Demonstrated success in effectively managing a team as well as working in a team
• Good communication and interpersonal skills
• Excellent verbal and written skills in English and Chinese
• Looks at tricky situations through a solutions-focused lens
• Work productively in a fast paced and agile environment
주요업무
Advertising Operations• Lead the advertising operations team for post-sale campaign fulfillment, trafficking, optimization and reporting of online and offline products
• Manage day to day execution and optimization of advertising campaigns
• Complete quality checking and testing on creative assets including troubleshoot ad serving errors, investigate discrepancies and creative/technical issues for customers
• Strategically implemented and monitored platform programmatic strategy to monetize unsold digital display inventory
• Launch, monitor and optimize digital campaigns in DFP and other ad servers; analyze and report on advertising operations metrics including general performance to assess campaign effectiveness
Customer Experience
• Responding to consumer enquiries – via phone, email and fax - in a professional and timely manner
• Drive and participate in new Projects and Process Improvement Initiatives
• Build effective relationships with key stakeholders
• Pro-actively use performance management to drive optimum performance of individuals and the team
• Adhere to Customer Experience processes, procedures and policy at all times
• Complete account information changes as requested by customers
자격요건
• Degree holder or above in any discipline• 8+ years working experience in a similar position and/or in an online, media business
• Solid experience in data analysis and customer service
• Experience in advertising industry is preferred
• Knowledge of Salesforce is an advantage
• Demonstrated success in effectively managing a team as well as working in a team
• Good communication and interpersonal skills
• Excellent verbal and written skills in English and Chinese
• Looks at tricky situations through a solutions-focused lens
• Work productively in a fast paced and agile environment
