포지션 상세
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
• Responsible for retail staff hiring and operation management in DTC(Direct-to-consumer) channel in collaboration with local HR (90 staff in 21 DTC stores in 2024)
• Manage and coach store team to drive retail excellence directly related to store KPI and customer experience
• Manage and oversee store daily operations including but not limited to policies and procedures implementation, inventory control, stock take management, assets and cost control, in-store visual merchandising and manpower arrangement
• Responsible for budget planning & forecast at store level, such as revenue, retail expenditures, headcounts and KPI, comparing and analysing actual results with plans and forecasts
• Monitor and analyse KPI performance based on retail financial models on an individual store level; collect and provide qualitative feedbacks and propose business strategies to optimize sales
• Review salary & commission schemes for all store staff and propose incentive to boost motivation and retail excellence
• Communicate new programs, policies and procedures to store effectively to ensure proper execution in accordance with brand’s directions
• Lead retail team’s engagement into DM culture and other retail divisional level communication
• Also responsible for indirect employee’s concession store operations
• Prepare various analysis on the sales figures and KPI at store level for management review
• Frame and map opportunities in retail promotion and customer engagement to maximize sales aligned with seasonal calendar and revenue target.
• Lead business communication and regularly update partnership with the landlords of the retail stores
• Partner with Marketing & Visual Merchandising team to ensure retail marketing activity/promotions/windows/store layouts to drive sales and create an in-store “Brand Experience” and drive high quality customer service
• Provide market intelligence and store feedback to management team in a timely manner
Put simply, for this role the key things we’re looking for are:
• Bachelor’s degree in any discipline
• At least 7 years of retail related experience gained from international brand, retail industry (footwear/ fashion apparel field preferred) for Assistant Manager; and at least 10 years for Manager
• Demonstrate good understanding of retail landscape and be comfortable with the dynamic business environment; possess good knowledge of store operations and retail systems
• Proven track record in managing territory retail teams, developing retail strategies, new store opening execution
• Experience of financial modelling, forecasting & budgeting
• Strong commercial acumen, able to confidently analyse sales data and driven by KPI’s
• Excellent facilitation and presentation skills
• Strong team spirit, communication and organizational skills
• Positive attitude, open-minded, not afraid to take initiatives
• Proficiency with the Microsoft Office suite (Excel, PowerPoint, Word, Outlook)
• Excellent command of written and spoken English and Korean
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
주요업무
THE GIG• Responsible for retail staff hiring and operation management in DTC(Direct-to-consumer) channel in collaboration with local HR (90 staff in 21 DTC stores in 2024)
• Manage and coach store team to drive retail excellence directly related to store KPI and customer experience
• Manage and oversee store daily operations including but not limited to policies and procedures implementation, inventory control, stock take management, assets and cost control, in-store visual merchandising and manpower arrangement
• Responsible for budget planning & forecast at store level, such as revenue, retail expenditures, headcounts and KPI, comparing and analysing actual results with plans and forecasts
• Monitor and analyse KPI performance based on retail financial models on an individual store level; collect and provide qualitative feedbacks and propose business strategies to optimize sales
• Review salary & commission schemes for all store staff and propose incentive to boost motivation and retail excellence
• Communicate new programs, policies and procedures to store effectively to ensure proper execution in accordance with brand’s directions
• Lead retail team’s engagement into DM culture and other retail divisional level communication
• Also responsible for indirect employee’s concession store operations
• Prepare various analysis on the sales figures and KPI at store level for management review
• Frame and map opportunities in retail promotion and customer engagement to maximize sales aligned with seasonal calendar and revenue target.
• Lead business communication and regularly update partnership with the landlords of the retail stores
• Partner with Marketing & Visual Merchandising team to ensure retail marketing activity/promotions/windows/store layouts to drive sales and create an in-store “Brand Experience” and drive high quality customer service
• Provide market intelligence and store feedback to management team in a timely manner
자격요건
THE STUFF THAT SETS YOU APARTPut simply, for this role the key things we’re looking for are:
• Bachelor’s degree in any discipline
• At least 7 years of retail related experience gained from international brand, retail industry (footwear/ fashion apparel field preferred) for Assistant Manager; and at least 10 years for Manager
• Demonstrate good understanding of retail landscape and be comfortable with the dynamic business environment; possess good knowledge of store operations and retail systems
• Proven track record in managing territory retail teams, developing retail strategies, new store opening execution
• Experience of financial modelling, forecasting & budgeting
• Strong commercial acumen, able to confidently analyse sales data and driven by KPI’s
• Excellent facilitation and presentation skills
• Strong team spirit, communication and organizational skills
• Positive attitude, open-minded, not afraid to take initiatives
• Proficiency with the Microsoft Office suite (Excel, PowerPoint, Word, Outlook)
• Excellent command of written and spoken English and Korean
