포지션 상세
Founded in 2016, PolicyPal currently employs approximately 25 people in its headquarters in Singapore and cooperates with 20 insurance companies in Singapore.
This role will give you the opportunity to:
• Manage a team of full timers and interns, to be exposed in other departments’ duties when assigned
• Inspire teams with your crazy – practical yet realistic – ideas, expertise and be resourceful
• Customer experience, KPI and SLAs
• Provide actionable feedback from clients and the team to drive process and product improvements
• Provide thoughtful, strategic insights into unmet users' needs and help ideate actions for product, marketing, and engineering leadership to implement
• Be the customers' voice and update the product team about issues every week with your reporting
• Regularly report out on team performance to company executives, focusing on insights and initiatives to improve performance
• Work with team leads to handle client escalations and partners issues
• Oversee quality assurance team to ensure the product is in adherence to quality standards
• Achieve and maintain industry-leading Net Promoter Score of 75 by developing innovative learning and development programs and processes based on consumer feedback
• Significantly decrease length of sales cycle by establishing new channel sales & post sales process techniques alongside Product & Engineering
Your mission in Finance:
• Provide administrative support around the general office
• Assisting with interviews and interns management
• Track and reconcile bank statements
• Track bank deposits and payments
• Create cost analysis reports (fixed and variable costs)
• Preparing of monthly expense claims
• Follow up on outstanding payment
• Support monthly payroll and keep organized records
• Record accounts payable and accounts receivable
• Process invoices and follow up with clients, suppliers and partners as needed
• Provide administrative support during budget preparation
• Participate in quarterly and annual audits
Your mission in People Operation:
• Develop and implement People strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall People strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain package and benefits programme
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through People metrics
• Ensure legal compliance throughout human resource management
• Manage Interns - from hiring to work allocation
• A great communicator and presenter with exceptional attention to detail
• Strong written and spoken ability in English
• Ability to thrive in a fast-paced, dynamic startup environment
• A passion for making onerous processes simple and quick
• Process-oriented thinking with strong problem-solving skills and a creative mind that loves to solve challenges
• Self-motivated to prioritize and manage workload and meet critical project deadlines
• Startup mindset, willingness to work as a team
• Goal and performance-driven
• Hunger to learn more
• Willing to get your hands dirty
This role will give you the opportunity to:
• Manage a team of full timers and interns, to be exposed in other departments’ duties when assigned
• Inspire teams with your crazy – practical yet realistic – ideas, expertise and be resourceful
주요업무
Your mission in Operation:• Customer experience, KPI and SLAs
• Provide actionable feedback from clients and the team to drive process and product improvements
• Provide thoughtful, strategic insights into unmet users' needs and help ideate actions for product, marketing, and engineering leadership to implement
• Be the customers' voice and update the product team about issues every week with your reporting
• Regularly report out on team performance to company executives, focusing on insights and initiatives to improve performance
• Work with team leads to handle client escalations and partners issues
• Oversee quality assurance team to ensure the product is in adherence to quality standards
• Achieve and maintain industry-leading Net Promoter Score of 75 by developing innovative learning and development programs and processes based on consumer feedback
• Significantly decrease length of sales cycle by establishing new channel sales & post sales process techniques alongside Product & Engineering
Your mission in Finance:
• Provide administrative support around the general office
• Assisting with interviews and interns management
• Track and reconcile bank statements
• Track bank deposits and payments
• Create cost analysis reports (fixed and variable costs)
• Preparing of monthly expense claims
• Follow up on outstanding payment
• Support monthly payroll and keep organized records
• Record accounts payable and accounts receivable
• Process invoices and follow up with clients, suppliers and partners as needed
• Provide administrative support during budget preparation
• Participate in quarterly and annual audits
Your mission in People Operation:
• Develop and implement People strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall People strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain package and benefits programme
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through People metrics
• Ensure legal compliance throughout human resource management
• Manage Interns - from hiring to work allocation
자격요건
• 1-3 years experience in human resources, operation, customer service and finance industry it preferred• A great communicator and presenter with exceptional attention to detail
• Strong written and spoken ability in English
• Ability to thrive in a fast-paced, dynamic startup environment
• A passion for making onerous processes simple and quick
• Process-oriented thinking with strong problem-solving skills and a creative mind that loves to solve challenges
• Self-motivated to prioritize and manage workload and meet critical project deadlines
• Startup mindset, willingness to work as a team
• Goal and performance-driven
• Hunger to learn more
• Willing to get your hands dirty
