포지션 상세
This person will be supporting for a centralized infrastructure and also operational support for Restaurant Support Centre (RSC), KFC / PH Restaurants and Customer Service Centre (CSC). This person is looked upon to build effective, efficient and secured networks across the organization.
• Manage Corporate Network and Firewall Support – Sophos, WatchGuard XTM series - WAN, LAN, VPN, DC, DHCP, DNS, TCP/IP, LAN, Wifi, Internet etc, System Administration
• Manage Corporate Email Support - Email system administration and user account management
• Overall responsible for RSC/CSC End User Support to end users including PC, laptop, network, OS, internet etc
• Manage infrastructure projects - Liaise with Telco for new stores fibre site survey and installation
• Manage Hardware Asset Procurement - Desktop PC, laptop, IT hardware, hardware repair / maintenance / replacement, OS installation, data recovery etc
• Manage Software and License Procurement - desktop OS, Server OS, SQL server license etc
• Vendor Management - Manage ISP, cable vendor, OpenVPN and NetExtender GUI client installation for vendor support, contract negotiation and renewal
• Store IT Support - Remote Support via VNC, antivirus, email, OS issue, Open-office, OS license and activation (new store) etc.
• Perform administrative duties - Issue PR, CE, EMR and obtain management’s approval
• IT Support hotline
• At least 3 years of corporate network/system support experience
• Experience in network/system setup
• Intelligence tools an advantage
• Able to manage multiple projects at a time
• Good communication and interpersonal skills
• Good problem solving skills
• Able to adapt and work well in a fast paced environment
• Having CCNA, CCNP, CCIE, MCSE, MCSA is a plus point
• Knowledge on cloud based systems
주요업무
• Support RSC & CSC IT Support –Data Centre, backup status check, servers, Hyper-V VM, desktop, hardware, antivirus, anti-spam etc.• Manage Corporate Network and Firewall Support – Sophos, WatchGuard XTM series - WAN, LAN, VPN, DC, DHCP, DNS, TCP/IP, LAN, Wifi, Internet etc, System Administration
• Manage Corporate Email Support - Email system administration and user account management
• Overall responsible for RSC/CSC End User Support to end users including PC, laptop, network, OS, internet etc
• Manage infrastructure projects - Liaise with Telco for new stores fibre site survey and installation
• Manage Hardware Asset Procurement - Desktop PC, laptop, IT hardware, hardware repair / maintenance / replacement, OS installation, data recovery etc
• Manage Software and License Procurement - desktop OS, Server OS, SQL server license etc
• Vendor Management - Manage ISP, cable vendor, OpenVPN and NetExtender GUI client installation for vendor support, contract negotiation and renewal
• Store IT Support - Remote Support via VNC, antivirus, email, OS issue, Open-office, OS license and activation (new store) etc.
• Perform administrative duties - Issue PR, CE, EMR and obtain management’s approval
• IT Support hotline
자격요건
• Degree or Diploma in Information Technology or relevant qualification/discipline• At least 3 years of corporate network/system support experience
• Experience in network/system setup
• Intelligence tools an advantage
• Able to manage multiple projects at a time
• Good communication and interpersonal skills
• Good problem solving skills
• Able to adapt and work well in a fast paced environment
• Having CCNA, CCNP, CCIE, MCSE, MCSA is a plus point
• Knowledge on cloud based systems
