포지션 상세
The WorldFirst Premier Service Team desk are responsible for managing the day-to-day transactions of our high valued customers and providing a best-in-class service to ensure high level client retention. The team is looking for a motivated individual with experience in dealing high value customers to take on the role of a Premier Service Team, Relationship Manager to specifically serves our B2B customer. This is an exciting opportunity for someone with a proven track record in managing high level relationships to manage a sophisticated corporate client group.
• Proactively cross sell and upsell WorldFirst products
• Maintain existing and develop new client relationships through active outbound and inbound calls, providing relevant market updates, attending face to face client meetings and hosting client entertainment, resulting in client retention and increasing revenue in a competitive market.
• Provide prospective and existing clients with support across online, payment and general queries as well as booking transactions over the phone / email / Wechat resulting in an uplift in existing monthly transactions.
• Effectively manage stakeholders as well as build strong relationships across the business to ensure a smooth and fast transaction process.
• Proactively share knowledge, experience, concerns and ideas with the immediate and wider dealing teams in order to enhance the customer experience and ensure all trades are compliant and the business is protected from unnecessary risk.
• Ensuring existing and prospective clients are aware of the WorldFirst platform and assisting in creating a process to ensure 80% of trades are booked online.
• Being a brand ambassador for WorldFirst through demonstrating resilience and tenacity, seeking to create solutions that exceed client expectations.
• Knowledge in export / import industry preferred
• Experience as a relationship manager in banking is a bonus
• Fluent in Mandarin and English
• Able to demonstrate strong communication skills through building mutually beneficial relationships both internally and externally and the ability to engage openly with people at all levels including senior level decision makers.
• A strong track record in hitting an exceeding targets on a monthly basis while executing compliant deals and providing excellent customer service.
• Ideally have experience in selling to senior decision makers face to face and able to provide relevant examples of where you have managed difficult clients, resolving new and existing problems.
• Ability to demonstrate effective time management, monitoring progress and measuring results against set KPI's.
• Commercially focused and able to demonstrate a strong understanding of World Firsts vision and mission and how you can create value for the business.
• Ability to work under pressure and handle high workloads efficiently whilst supporting and contributing to the wider team.
주요업무
• Own a portfolio of high valued clients, manage trades and revenue growth towards set KPI’s.• Proactively cross sell and upsell WorldFirst products
• Maintain existing and develop new client relationships through active outbound and inbound calls, providing relevant market updates, attending face to face client meetings and hosting client entertainment, resulting in client retention and increasing revenue in a competitive market.
• Provide prospective and existing clients with support across online, payment and general queries as well as booking transactions over the phone / email / Wechat resulting in an uplift in existing monthly transactions.
• Effectively manage stakeholders as well as build strong relationships across the business to ensure a smooth and fast transaction process.
• Proactively share knowledge, experience, concerns and ideas with the immediate and wider dealing teams in order to enhance the customer experience and ensure all trades are compliant and the business is protected from unnecessary risk.
• Ensuring existing and prospective clients are aware of the WorldFirst platform and assisting in creating a process to ensure 80% of trades are booked online.
• Being a brand ambassador for WorldFirst through demonstrating resilience and tenacity, seeking to create solutions that exceed client expectations.
자격요건
• Ability to demonstrate examples of building longstanding relationships with high value clients.• Knowledge in export / import industry preferred
• Experience as a relationship manager in banking is a bonus
• Fluent in Mandarin and English
• Able to demonstrate strong communication skills through building mutually beneficial relationships both internally and externally and the ability to engage openly with people at all levels including senior level decision makers.
• A strong track record in hitting an exceeding targets on a monthly basis while executing compliant deals and providing excellent customer service.
• Ideally have experience in selling to senior decision makers face to face and able to provide relevant examples of where you have managed difficult clients, resolving new and existing problems.
• Ability to demonstrate effective time management, monitoring progress and measuring results against set KPI's.
• Commercially focused and able to demonstrate a strong understanding of World Firsts vision and mission and how you can create value for the business.
• Ability to work under pressure and handle high workloads efficiently whilst supporting and contributing to the wider team.
