포지션 상세
Information Management provides support to CX subsidiaries in the business scope of Cargo Terminal, Passenger Handling, Ramp Handling, Laundry Services and non-food items for Catering Operations.
• Provide all desktop responsibilities (Install, Move, Add and Change activities), liaise with users, application teams and vendors to resolve problems
• Diagnose technical hardware and software issues
• Research questions using available information resources
• Identify and escalate situations requiring urgent attention
• Track and route incidents and requests and document resolutions, prepare activity reports
• Basic knowledge of building and repairing PCs and Servers
• Basic understanding of Windows and/or Linux and/or Networking
• Having good problem analysis
• Shift duty is required
주요업무
• Act as frontline technician to respond to requests for technical assistance; redirect incidents/service requests to appropriate resource if necessary• Provide all desktop responsibilities (Install, Move, Add and Change activities), liaise with users, application teams and vendors to resolve problems
• Diagnose technical hardware and software issues
• Research questions using available information resources
• Identify and escalate situations requiring urgent attention
• Track and route incidents and requests and document resolutions, prepare activity reports
자격요건
• Have a diploma or above in Computer Science or Information Engineering or Electronic Engineering or Science• Basic knowledge of building and repairing PCs and Servers
• Basic understanding of Windows and/or Linux and/or Networking
• Having good problem analysis
• Shift duty is required
