포지션 상세
The Technical Writing team at Sendbird empowers developers to build successful businesses on our platform by delivering high-quality content — from documentation and user guides to tutorials, UI text, and beyond. As a Technical Writer, you’ll be at the center of the developer experience, transforming complex technical concepts into content that is clear, concise, and actionable. Your work will enable developers to quickly understand and make the most of Sendbird’s products.
We have a strong possibility for this role to become a permanent member of the team.This role is perfect for someone who loves technology and has a knack for making the complex simple. You’ll collaborate closely with product managers, engineers, and UX designers to create deliverables that meet real customer needs and help them succeed.
We have a strong possibility for this role to become a permanent member of the team.
• Improve content: Create an effective feedback loop and integrate the insights from our customers to our content.
• Expand content: Produce deliverables such as tutorials, video demos, and FAQs to help our customers fully engage with Sendbird's products.
• You will work closely with Product Managers, developers, solution architects and UX designers to achieve this goal.
• Enhance efficiency: Actively explore and evaluate emerging AI-powered tools to boost productivity within the organization.
• Stay current with industry: Conduct research on our competitor’s products, B2B product trends, and developer community activities to keep our documentation competitive and relevant.
• Professional Experience: 2+ years of experience as a technical writer or content strategist.
• Writing and Communication Skills: Fluent in English and Korean, both written and verbal, and able to communicate and collaborate cross-functionally in a fast-paced environment.
• Proficient in collaborative tools: Familiar with tools like Git, GitBook, Confluence, Jira and similar services.
비지니스 상황및 업무 성과에 따라 정규 전환 및 연장 등 다양한 기회가 존재합니다.
We have a strong possibility for this role to become a permanent member of the team.This role is perfect for someone who loves technology and has a knack for making the complex simple. You’ll collaborate closely with product managers, engineers, and UX designers to create deliverables that meet real customer needs and help them succeed.
We have a strong possibility for this role to become a permanent member of the team.
주요업무
• Create content: Develop and maintain high-quality, easy-to-follow documentation, user guide, and UI text strings for Sendbird's products, ensuring clarity and accuracy.• Improve content: Create an effective feedback loop and integrate the insights from our customers to our content.
• Expand content: Produce deliverables such as tutorials, video demos, and FAQs to help our customers fully engage with Sendbird's products.
• You will work closely with Product Managers, developers, solution architects and UX designers to achieve this goal.
• Enhance efficiency: Actively explore and evaluate emerging AI-powered tools to boost productivity within the organization.
• Stay current with industry: Conduct research on our competitor’s products, B2B product trends, and developer community activities to keep our documentation competitive and relevant.
자격요건
• Education: Bachelor's degree or equivalent experience.• Professional Experience: 2+ years of experience as a technical writer or content strategist.
• Writing and Communication Skills: Fluent in English and Korean, both written and verbal, and able to communicate and collaborate cross-functionally in a fast-paced environment.
• Proficient in collaborative tools: Familiar with tools like Git, GitBook, Confluence, Jira and similar services.
고용조건
• 계약직 1년비지니스 상황및 업무 성과에 따라 정규 전환 및 연장 등 다양한 기회가 존재합니다.
