포지션 상세
Seoul Counseling Center provides mental health counseling services to foreigners, expats, and overseas-returning Koreans seeking support from US-trained counseling professionals. As one of the leading centers in South Korea in this field, we continue to strengthen our clinical and administrative support teams.
Intake Coordinators are the first point of contact for clients seeking counseling and play a foundational role at Seoul Counseling Center. This position requires the ability to manage multiple moving parts in order to help clients access the most appropriate services, while also maintaining efficient, thorough communication with team members to ensure smooth coordination of care.
• Manage incoming client inquiries via emails and phone calls
• Verify and maintain client insurance information and provide accurate coverage information to clients
• Manage all relevant information for first session scheduling for clients
• Oversee client experience from the first point of contact with the center to the first session
• Identify clients’ service needs and triage to the appropriate counselors
• Answer any questions that clients might have regarding starting counseling
• Educate and support clients on signing up for an online EHR platform and completing all necessary forms to begin receiving services
• Adhere to our Center policies on privacy and confidentiality regarding sensitive client information and records
• Coordinate with clients looking to change their counselors and ensure that they are able to continue receiving services in an efficient and timely manner
• Assist in improving the client experience utilizing firsthand knowledge gained from working with clients
• Collaborate with various center staff in other departments in order to ensure that clients have a smooth transition to counseling
• Track outcomes on quantitative and qualitative levels and report to Management on a regular basis
• Contribute to the continued improvement and development of department operating procedures and internal resources
• Professional yet open-minded
• Comfortable with an agile work culture
• Eager to continually learn, grow, and expand your skill set
• Positive attitude, excited to contribute to society and help others
Required Qualifications
• Eligibility to work in South Korea
• Fluent in English
• Advanced or fluent in Korean
• Customer service experience
• Strong communication skills
Intake Coordinators are the first point of contact for clients seeking counseling and play a foundational role at Seoul Counseling Center. This position requires the ability to manage multiple moving parts in order to help clients access the most appropriate services, while also maintaining efficient, thorough communication with team members to ensure smooth coordination of care.
주요업무
Description of Work• Manage incoming client inquiries via emails and phone calls
• Verify and maintain client insurance information and provide accurate coverage information to clients
• Manage all relevant information for first session scheduling for clients
• Oversee client experience from the first point of contact with the center to the first session
• Identify clients’ service needs and triage to the appropriate counselors
• Answer any questions that clients might have regarding starting counseling
• Educate and support clients on signing up for an online EHR platform and completing all necessary forms to begin receiving services
• Adhere to our Center policies on privacy and confidentiality regarding sensitive client information and records
• Coordinate with clients looking to change their counselors and ensure that they are able to continue receiving services in an efficient and timely manner
• Assist in improving the client experience utilizing firsthand knowledge gained from working with clients
• Collaborate with various center staff in other departments in order to ensure that clients have a smooth transition to counseling
• Track outcomes on quantitative and qualitative levels and report to Management on a regular basis
• Contribute to the continued improvement and development of department operating procedures and internal resources
자격요건
We are continually seeking other like-minded individuals to join us.• Professional yet open-minded
• Comfortable with an agile work culture
• Eager to continually learn, grow, and expand your skill set
• Positive attitude, excited to contribute to society and help others
Required Qualifications
• Eligibility to work in South Korea
• Fluent in English
• Advanced or fluent in Korean
• Customer service experience
• Strong communication skills
