포지션 상세
| 이런 경험을 할 수 있어요
• Real-world LLM Alignment: Gain rare, hands-on experience orchestrating customer-facing AI Agents that handle live customer traffic, optimizing alignment through continuous feedback loops.
• AI-Native Workflow Mastery: Immerse yourself in a culture that leverages AI across the board - from ideation and engineering to data analysis and documentation - making AI fluency a core part of how you work.
• Global AI Product Leadership: Build your career as a Global AI Product Manager by leading the End-to-End Product Lifecycle (Planning, Deployment, Operation, Improvement) based on user data from diverse languages and cultures.
• Data-Driven Decision Making: Develop the capability to derive quantitative Product Insights by analyzing hundreds of thousands of actual customer conversation logs using AI.
• Global Cross-Functional Leadership: Strengthen your leadership by collaborating with diverse functional organizations (Knowledge Management, CS Operations, Platform, Data Teams) and global stakeholders.
| 이런 도구와 기술을 활용하고 있어요
Our team works hands-on with Frontier Models and modern SaaS tools daily.
• LLM/MLLM: Almost Frontier Models (GPT, Claude, Gemini, Qwen, etc.)
• Cloud Platforms: Azure, AWS, Google Cloud (including AI/ML managed services)
• Data Solutions: Snowflake, BigQuery/BigLake, Firestore, Cosmos DB
• Collaboration & Productivity: Jira, Slack, Confluence (w/ Atlassian Rovo), Google Workspace (w/ Gemini Pro, NotebookLM Pro), Claude Code
• SaaS Integrations: Salesforce, Sendbird, Lokalise
1. Product Roadmap & Alignment
• Strategic Alignment: Coordinate with Game Product, Engineering, and Operations teams prior to new feature launches or system changes to ensure the Agent is aligned with the latest Context.
• Roadmap Execution: Define the Product Roadmap to achieve key metrics (e.g., Deflection Rate, CSAT) and coordinate release schedules with development teams.
• Market & Technology Intelligence: Conduct competitive analysis on CS AI solutions and emerging LLM capabilities to inform the product strategy.
2. Agent Ops & Quality Control
• Continuous Monitoring: Monitor Agent responses in real-time to detect hallucinations and inappropriate answers. Resolve issues through Prompt/Instruction Tuning or by escalating to the appropriate teams.
• Edge Case & Safety Management: Identify unexpected user scenarios, adversarial inputs (e.g., jailbreaking attempts), and policy violations. Evaluate and strengthen safety guardrails to ensure the Agent handles unforeseen situations gracefully.
• Performance Optimization: Collaborate cross-functionally with Knowledge Base, CS Ops, Contents, and Data Teams to update Grounding Resources and address root causes of performance issues.
• Evaluation Management: Build and maintain curated evaluation sets (Golden Test Sets) covering typical user queries and edge cases. Continuously track metrics (Accuracy, Relevance, Groundedness) to ensure response consistency.
3. Data-Driven Insight & Risk Management
• Anomaly Detection: Detect sudden changes in User Query Patterns to identify potential system failures or bugs, promptly escalating them to Operation/Engineering teams.
• VOC Analysis: Surface Voice of Customer data from conversation logs to provide actionable insights that drive Product Improvement across the entire organization.
• Total Experience: 7+ years (with 5+ years in PM/PO roles)
• Business-Fluent English (Verbal & Written): Ability to discern subtle nuance and context in English text and apply that precision to Prompt Engineering - beyond conversational fluency.
• Hybrid Role Capability: Ability to balance the strategic planning ("Why") of a Product Owner with the execution and management ("How") of a Project Manager.
• Analytical Problem Solving: Ability to logically decompose complex issues and derive solutions based on Data.
• Technical Understanding: Working understanding of LLM Core/Application mechanisms (Token, Temperature, Context Window, CoT, Extended Thinking, Tool Calling, Grounding) and Prompt Engineering techniques.
• Real-world LLM Alignment: Gain rare, hands-on experience orchestrating customer-facing AI Agents that handle live customer traffic, optimizing alignment through continuous feedback loops.
• AI-Native Workflow Mastery: Immerse yourself in a culture that leverages AI across the board - from ideation and engineering to data analysis and documentation - making AI fluency a core part of how you work.
• Global AI Product Leadership: Build your career as a Global AI Product Manager by leading the End-to-End Product Lifecycle (Planning, Deployment, Operation, Improvement) based on user data from diverse languages and cultures.
• Data-Driven Decision Making: Develop the capability to derive quantitative Product Insights by analyzing hundreds of thousands of actual customer conversation logs using AI.
• Global Cross-Functional Leadership: Strengthen your leadership by collaborating with diverse functional organizations (Knowledge Management, CS Operations, Platform, Data Teams) and global stakeholders.
| 이런 도구와 기술을 활용하고 있어요
Our team works hands-on with Frontier Models and modern SaaS tools daily.
• LLM/MLLM: Almost Frontier Models (GPT, Claude, Gemini, Qwen, etc.)
• Cloud Platforms: Azure, AWS, Google Cloud (including AI/ML managed services)
• Data Solutions: Snowflake, BigQuery/BigLake, Firestore, Cosmos DB
• Collaboration & Productivity: Jira, Slack, Confluence (w/ Atlassian Rovo), Google Workspace (w/ Gemini Pro, NotebookLM Pro), Claude Code
• SaaS Integrations: Salesforce, Sendbird, Lokalise
주요업무
| 우리는 이런 일을 해요1. Product Roadmap & Alignment
• Strategic Alignment: Coordinate with Game Product, Engineering, and Operations teams prior to new feature launches or system changes to ensure the Agent is aligned with the latest Context.
• Roadmap Execution: Define the Product Roadmap to achieve key metrics (e.g., Deflection Rate, CSAT) and coordinate release schedules with development teams.
• Market & Technology Intelligence: Conduct competitive analysis on CS AI solutions and emerging LLM capabilities to inform the product strategy.
2. Agent Ops & Quality Control
• Continuous Monitoring: Monitor Agent responses in real-time to detect hallucinations and inappropriate answers. Resolve issues through Prompt/Instruction Tuning or by escalating to the appropriate teams.
• Edge Case & Safety Management: Identify unexpected user scenarios, adversarial inputs (e.g., jailbreaking attempts), and policy violations. Evaluate and strengthen safety guardrails to ensure the Agent handles unforeseen situations gracefully.
• Performance Optimization: Collaborate cross-functionally with Knowledge Base, CS Ops, Contents, and Data Teams to update Grounding Resources and address root causes of performance issues.
• Evaluation Management: Build and maintain curated evaluation sets (Golden Test Sets) covering typical user queries and edge cases. Continuously track metrics (Accuracy, Relevance, Groundedness) to ensure response consistency.
3. Data-Driven Insight & Risk Management
• Anomaly Detection: Detect sudden changes in User Query Patterns to identify potential system failures or bugs, promptly escalating them to Operation/Engineering teams.
• VOC Analysis: Surface Voice of Customer data from conversation logs to provide actionable insights that drive Product Improvement across the entire organization.
자격요건
| 이런 분과 함께 하고 싶어요• Total Experience: 7+ years (with 5+ years in PM/PO roles)
• Business-Fluent English (Verbal & Written): Ability to discern subtle nuance and context in English text and apply that precision to Prompt Engineering - beyond conversational fluency.
• Hybrid Role Capability: Ability to balance the strategic planning ("Why") of a Product Owner with the execution and management ("How") of a Project Manager.
• Analytical Problem Solving: Ability to logically decompose complex issues and derive solutions based on Data.
• Technical Understanding: Working understanding of LLM Core/Application mechanisms (Token, Temperature, Context Window, CoT, Extended Thinking, Tool Calling, Grounding) and Prompt Engineering techniques.
