포지션 상세
This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns.
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide vehicle and charging orientation and cater to individual customers by adapting to their specific learning style
• Determine if technical solution can be resolved via phone or if vehicle service is needed
• Communicate owner's concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary
• Accurately record issues and data into CRM / Vehicle Support System
• Perform other related duties as assigned, based on the business need
• Excellent written and oral communications skills
• Flexible schedule; team runs 24/7/365 to accommodate our customer's needs
• Proficiency in Customer Management Systems – Outlook and MS Office Suite
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Willingness to assist and mentor others on the team
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Ability to put customers' needs first and accommodate their concerns with the highest level of service, courtesy and respect
주요업무
• Provide highest level of customer support by answering inbound calls and emails• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide vehicle and charging orientation and cater to individual customers by adapting to their specific learning style
• Determine if technical solution can be resolved via phone or if vehicle service is needed
• Communicate owner's concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary
• Accurately record issues and data into CRM / Vehicle Support System
• Perform other related duties as assigned, based on the business need
자격요건
• Automotive service experience or background in Technical Support or call center environment preferred• Excellent written and oral communications skills
• Flexible schedule; team runs 24/7/365 to accommodate our customer's needs
• Proficiency in Customer Management Systems – Outlook and MS Office Suite
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Willingness to assist and mentor others on the team
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Ability to put customers' needs first and accommodate their concerns with the highest level of service, courtesy and respect
