포지션 상세
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. We are seeking Support Engineers who are experts in SIP/VoIP to join our Korea team to help us support and expand the Amazon Connect telecom infrastructure.
• Expand infrastructure to new global regions and support existing implementations
• Innovate telecom network operations through tooling and processes to improve customer productivity
• Participate in deep-dive troubleshooting and conduct technical post-mortem discussions to identify root causes of complex issues
• Design and deliver scalable, resilient telecom systems while maintaining customer focus
• Build tools and solutions across thousands of devices to improve and streamline processes at massive scale
• Work with customers to help them get the best experience using Amazon Connect
• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
• 3+ years of Telephony related experience, i.e. SIP, RTP, VoIP, open source voice services
• Fluent in Korean and English
주요업무
• Support and expand the Amazon Connect telecom infrastructure handling thousands of concurrent customer calls• Expand infrastructure to new global regions and support existing implementations
• Innovate telecom network operations through tooling and processes to improve customer productivity
• Participate in deep-dive troubleshooting and conduct technical post-mortem discussions to identify root causes of complex issues
• Design and deliver scalable, resilient telecom systems while maintaining customer focus
• Build tools and solutions across thousands of devices to improve and streamline processes at massive scale
• Work with customers to help them get the best experience using Amazon Connect
자격요건
• 3+ years of network and operating system support experience• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
• 3+ years of Telephony related experience, i.e. SIP, RTP, VoIP, open source voice services
• Fluent in Korean and English
