포지션 상세
We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.
• Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
• 8-10+ years of program/project management experience in IT, software, or embedded systems industries.
• Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
• Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
• Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
• Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
• Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.
주요업무
• Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.
• Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
자격요건
• Bachelor's or master's degree in computer science, engineering, or a related field, or equivalent practical experience.• 8-10+ years of program/project management experience in IT, software, or embedded systems industries.
• Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
• Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
• Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
• Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
• Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.
