포지션 상세
At Aesop, we believe in cultivating exceptional experiences, and as our Retail Business Manager, you will be a strategic and operational leader, pivotal in bringing this vision to life across a portfolio of stores. You will inspire teams, drive commercial success, and champion our unique brand culture and unparalleled customer experience. If you are an entrepreneurial, customer-focused leader, deeply passionate about Aesop's values, and driven to excel in a dynamic retail environment, we invite you to join us!
• Maintain oversight of commercial performance through robust analysis of KPIs and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities and drive growth
• Lead and motivate teams to understand performance drivers and deliver outstanding results
• Collaborate with RBM peers to deliver commercial success for their market and zone by sharing successes and best practice
• Partner with Trainer to grow team capability in line with portfolio and business goals
• Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop Aesop retail talent; approve hiring decisions for all RCs
• Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
• Build dynamic talent development, retention & succession plans adhering to Aesop's performance review cycle and talent review process
• Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold non-negotiables
• Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
• Analyze customer feedback and NPS scores to continuously enhance the in-store experience
• Partner with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
• Conduct regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities (80% of working week in stores)
• Act as a vital link between head office and retail, ensuring effective communication and strategic support
• Proven experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment
• Strong commercial acumen with the ability to own and manage a P&L for a store network
• Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams
• Experience in multi-site management and solving problems within established business frameworks
• Experience in a dynamic and fast-changing environment
• Good negotiation skills with Department store buyers
• Proven ability to develop and motivate others
• Fluent in Korean; English proficiency preferred
• Proficient with Excel and PowerPoint (MS Office)
주요업무
• Develop and execute strategic annual and quarterly plans to achieve ambitious portfolio goals• Maintain oversight of commercial performance through robust analysis of KPIs and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities and drive growth
• Lead and motivate teams to understand performance drivers and deliver outstanding results
• Collaborate with RBM peers to deliver commercial success for their market and zone by sharing successes and best practice
• Partner with Trainer to grow team capability in line with portfolio and business goals
• Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop Aesop retail talent; approve hiring decisions for all RCs
• Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
• Build dynamic talent development, retention & succession plans adhering to Aesop's performance review cycle and talent review process
• Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold non-negotiables
• Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
• Analyze customer feedback and NPS scores to continuously enhance the in-store experience
• Partner with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
• Conduct regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities (80% of working week in stores)
• Act as a vital link between head office and retail, ensuring effective communication and strategic support
자격요건
• 10+ total years of experience with at least 3~5 years of Retail Manager experience• Proven experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment
• Strong commercial acumen with the ability to own and manage a P&L for a store network
• Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams
• Experience in multi-site management and solving problems within established business frameworks
• Experience in a dynamic and fast-changing environment
• Good negotiation skills with Department store buyers
• Proven ability to develop and motivate others
• Fluent in Korean; English proficiency preferred
• Proficient with Excel and PowerPoint (MS Office)
