포지션 상세
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the Google Customer Solutions (GCS) team globally, specifically the Mid-Market Segment (MMS) Seller teams based out APAC, Americas and EMEA, helping define marketing strategy for advertisers and providing insights and support to help drive customer success.
• Drive decision-making and thought-leadership with Sales in enabling business/performance growth through interventions, and also ensure the client portfolio sustains effective business growth.
• Develop advanced frameworks and customer solutions and help activate these with the customers, find opportunities to leverage these across businesses and markets.
• Be the subject-matter-expert in the region/business model, architect multi-quarter projects by suggesting new proposals and lead project planning, project groups and execution.
• Support the Management team in advocating culture for the CSA team, providing coaching or mentorship to the team, and act as a trusted advisor with key stakeholders in driving business discipline activities like workflow, pipeline, vendor utilization, product activation, and people pillars.
• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
• 1 year of experience working in customer relationship development, account management, media consulting, or a related role.
• Ability to communicate in Korean and English fluently to interact in this customer-facing role.
주요업무
• Provide results across markets, customers and stakeholders through multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.• Drive decision-making and thought-leadership with Sales in enabling business/performance growth through interventions, and also ensure the client portfolio sustains effective business growth.
• Develop advanced frameworks and customer solutions and help activate these with the customers, find opportunities to leverage these across businesses and markets.
• Be the subject-matter-expert in the region/business model, architect multi-quarter projects by suggesting new proposals and lead project planning, project groups and execution.
• Support the Management team in advocating culture for the CSA team, providing coaching or mentorship to the team, and act as a trusted advisor with key stakeholders in driving business discipline activities like workflow, pipeline, vendor utilization, product activation, and people pillars.
자격요건
• Bachelor's degree or equivalent practical experience.• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
• 1 year of experience working in customer relationship development, account management, media consulting, or a related role.
• Ability to communicate in Korean and English fluently to interact in this customer-facing role.
