포지션 상세
Here at AB180, we aim to provide the most efficient and precise path to growth, fueled by the power of AI and data. We believe that breakthrough innovation is born when individual excellence is met by structured collaboration.
Through Airbridge - our proprietary Marketing Measurement Partner (MMP) - we have emerged as one of the selected partners in Asia trusted by global platforms like Google, Meta, and TikTok. Our journey doesn’t stop there; we are redefining the MarTech ecosystem along with world-class partners like Amplitude and Braze as we scale our impact globally.
We are now pioneering the era of AI Agents, where autonomous marketing decisions drive excellence. We are seeking a relentless teammate to join us in our mission of achieving a Zero-Friction environment to best help businesses deliver unparalleled value to their customers.
[Professional Development & Growth]
• Accelerate professional development: Tackle complex, real-world customer challenges to build deep, hands-on product expertise.
• Drive operational excellence: Transition beyond ticket resolution to refine support systems and response frameworks.
• Impact product direction: Serve as a vital bridge between customer feedback and the product development team, influencing long-term product enhancements.
• Master the Ad-Tech ecosystem: Gain sophisticated insight into tracking, attribution, and data-driven marketing infrastructures.
• Address and resolve complex technical inquiries from international clients with precision, ensuring seamless and professional communication.
• Maintain high standards of service by leveraging comprehensive internal documentation, developer guides, and proprietary resources.
• Conduct thorough analyses of product functionality to logically diagnose technical issues and deliver robust, data-driven solutions.
• Identify recurring operational challenges and proactively contribute to the refinement of support protocols, internal knowledge bases, and product enhancement initiatives.
• Bilingual Proficiency (English/Korean): Exceptional ability to communicate with international clients in English, combined with proficiency in Korean for internal documentation and team collaboration.
• Communication and Analytical Aptitude: Demonstrated ability to rapidly synthesize client requirements and provide clear, effective resolutions to technical problems.
• Commitment to Process Improvement: Proven experience in structuring documentation or proposing solutions for recurring operational issues.
Through Airbridge - our proprietary Marketing Measurement Partner (MMP) - we have emerged as one of the selected partners in Asia trusted by global platforms like Google, Meta, and TikTok. Our journey doesn’t stop there; we are redefining the MarTech ecosystem along with world-class partners like Amplitude and Braze as we scale our impact globally.
We are now pioneering the era of AI Agents, where autonomous marketing decisions drive excellence. We are seeking a relentless teammate to join us in our mission of achieving a Zero-Friction environment to best help businesses deliver unparalleled value to their customers.
[Professional Development & Growth]
• Accelerate professional development: Tackle complex, real-world customer challenges to build deep, hands-on product expertise.
• Drive operational excellence: Transition beyond ticket resolution to refine support systems and response frameworks.
• Impact product direction: Serve as a vital bridge between customer feedback and the product development team, influencing long-term product enhancements.
• Master the Ad-Tech ecosystem: Gain sophisticated insight into tracking, attribution, and data-driven marketing infrastructures.
주요업무
What You’ll Do• Address and resolve complex technical inquiries from international clients with precision, ensuring seamless and professional communication.
• Maintain high standards of service by leveraging comprehensive internal documentation, developer guides, and proprietary resources.
• Conduct thorough analyses of product functionality to logically diagnose technical issues and deliver robust, data-driven solutions.
• Identify recurring operational challenges and proactively contribute to the refinement of support protocols, internal knowledge bases, and product enhancement initiatives.
자격요건
We’re looking for talents with• Bilingual Proficiency (English/Korean): Exceptional ability to communicate with international clients in English, combined with proficiency in Korean for internal documentation and team collaboration.
• Communication and Analytical Aptitude: Demonstrated ability to rapidly synthesize client requirements and provide clear, effective resolutions to technical problems.
• Commitment to Process Improvement: Proven experience in structuring documentation or proposing solutions for recurring operational issues.
