포지션 상세
Tesla's mission is to build a world of amazing abundance. As Store Leader for Changwon, you will own the people, performance, and daily operations of the store — and build a team that helps more customers become Tesla owners. This is a people-leadership role. You will recruit, coach, and develop a high-performing team; set a high bar for customer experience; and use data to run the business.
• Coach the team to educate customers on Tesla products and the EV ownership experience
• Lead from the floor: role-play, observe customer interactions, and set the standard in every customer-facing moment
• Train the team on Tesla sales and delivery processes until they can run them independently
• Set individual goals that ladder to store goals, and review performance with data
• Partner with Marketing to identify local events and opportunities that increase Tesla's presence in the Changwon market
• Align with the Delivery Advisor on government EV subsidy status, weekly utilization, and delivery/sales planning
• Flag subsidy, forecast, and operational risks early and put a plan in place before they hit the business
• Ensure every employee delivers a Tesla-standard experience in every interaction
• Handle escalations quickly, with clear ownership and follow-through
• Coach the team to resolve difficult customer issues in the customer's best interest, without compromising Tesla's mission or standards
• Recruit, train, and develop employees so the store is fully staffed with people who can perform
• Give frequent, constructive feedback; evaluate performance continuously and act on it
• Identify high potential talent and succession plan for the needs of the business
• Keep facility condition and showroom presentation at brand standard
• 5+ years of people-management experience, with a proven record of hiring, coaching, and delivering team results
• Experience leading teams in retail, hospitality, operations, tech, or other customer-facing environments
• Self-starter with strong coaching skills and the judgment to prioritize what moves the business
• Excellent written and verbal communication skills
• High integrity in how you lead people and run the commercial operation
• Ability to build trust and work as a partner across functions
• Ability to work evenings and weekends in a retail environment
• Valid driver's license in the country of application, with at least 2 years of driving history and a clean record
• Ability to obtain any required licensing, where applicable
주요업무
• Own store performance against sales, delivery, productivity, and P&L targets• Coach the team to educate customers on Tesla products and the EV ownership experience
• Lead from the floor: role-play, observe customer interactions, and set the standard in every customer-facing moment
• Train the team on Tesla sales and delivery processes until they can run them independently
• Set individual goals that ladder to store goals, and review performance with data
• Partner with Marketing to identify local events and opportunities that increase Tesla's presence in the Changwon market
• Align with the Delivery Advisor on government EV subsidy status, weekly utilization, and delivery/sales planning
• Flag subsidy, forecast, and operational risks early and put a plan in place before they hit the business
• Ensure every employee delivers a Tesla-standard experience in every interaction
• Handle escalations quickly, with clear ownership and follow-through
• Coach the team to resolve difficult customer issues in the customer's best interest, without compromising Tesla's mission or standards
• Recruit, train, and develop employees so the store is fully staffed with people who can perform
• Give frequent, constructive feedback; evaluate performance continuously and act on it
• Identify high potential talent and succession plan for the needs of the business
• Keep facility condition and showroom presentation at brand standard
자격요건
• Bachelor's degree• 5+ years of people-management experience, with a proven record of hiring, coaching, and delivering team results
• Experience leading teams in retail, hospitality, operations, tech, or other customer-facing environments
• Self-starter with strong coaching skills and the judgment to prioritize what moves the business
• Excellent written and verbal communication skills
• High integrity in how you lead people and run the commercial operation
• Ability to build trust and work as a partner across functions
• Ability to work evenings and weekends in a retail environment
• Valid driver's license in the country of application, with at least 2 years of driving history and a clean record
• Ability to obtain any required licensing, where applicable
