포지션 상세
Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Manage across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Direct quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience building, supporting, or migrating public cloud workloads in the enterprise space.
• Ability to communicate in English and Korean fluently.
주요업무
• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Manage across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Direct quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
자격요건
• Bachelor's degree in Computer Science, Engineering, related technical field, or equivalent practical experience.• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience building, supporting, or migrating public cloud workloads in the enterprise space.
• Ability to communicate in English and Korean fluently.
