포지션 상세
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Trip.com culture both internally and externally
• Assist with ad hoc projects, as assigned
• 인바운드(전화/채팅/이메일 등)를 통해 항공권 예약 및 결제 변경과 관련 제반 고객문의에 대한 상담 진행
• 고객 상담 관련 업무상 모든 부분에 대한 개선과 발전을 제안
• Has a passion for helping and supporting others and gains a sense of fulfillment from saving someone's day.
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented
• Shifting schedule, working 5 days in a week (Mon to Sun)
주요업무
• Assist customers with their inquiries and concerns via phone, chat, or e-mail• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Trip.com culture both internally and externally
• Assist with ad hoc projects, as assigned
• 인바운드(전화/채팅/이메일 등)를 통해 항공권 예약 및 결제 변경과 관련 제반 고객문의에 대한 상담 진행
• 고객 상담 관련 업무상 모든 부분에 대한 개선과 발전을 제안
자격요건
• Good verbal and written Korean (Mono-lingual) and English communication(bi-lingual) communication skills• Has a passion for helping and supporting others and gains a sense of fulfillment from saving someone's day.
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented
• Shifting schedule, working 5 days in a week (Mon to Sun)
