포지션 상세
Collaborate with operation management to identify the training needs. Schedule appropriate training sessions. Oversee and direct all training sessions. Plan and implement an effective training curriculum for NH & Existing Agent.
• Schedule appropriate training sessions
• Oversee and direct all training sessions
• Plan and implement an effective training curriculum for NH & Existing Agent
• Prepare materials such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training
• Good understanding and knowledge of Trip.com's product and procedure
• Good skill of using MS office tool
• Excellent skills in communication and presentation delivery
• Proficiency in English skill and Chinese skill is optional
• High level of responsibility, accuracy and self-motivation are required
주요업무
• Collaborate with operation management to identify the training needs• Schedule appropriate training sessions
• Oversee and direct all training sessions
• Plan and implement an effective training curriculum for NH & Existing Agent
• Prepare materials such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training
자격요건
• Minimum 1 year of experience in Flight Customer Service field• Good understanding and knowledge of Trip.com's product and procedure
• Good skill of using MS office tool
• Excellent skills in communication and presentation delivery
• Proficiency in English skill and Chinese skill is optional
• High level of responsibility, accuracy and self-motivation are required
