포지션 상세
라쿠텐심포니의 모회사인 라쿠텐(Rakuten)은 1997년 '라쿠텐 이치바'라는 온라인 쇼핑몰을 시작으로 급속히 성장하며 일본 내 온라인 쇼핑몰 1위를 차지했습니다. 이러한 성공을 기반으로, 라쿠텐은 현재 전 세계 30여 개 국가와 지역에서 70개 이상의 사업체를 운영하는 글로벌 기업으로 자리매김하였습니다.
이후 라쿠텐은 전자상거래, 광고, 패션, 금융, 핀테크 등 다양한 분야에서 사업 영역을 확장해왔으며, 2014년에는 일본에서 MVNO(Mobile Virtual Network Operator) 사업을 시작한 뒤, 4년 전에는 일본 내 네 번째 이동통신사업자(MNO)로 본격적으로 출범했고, 이러한 통신 기술과 노하우는 라쿠텐심포니 설립의 기반이 되었습니다.
라쿠텐심포니는 라쿠텐의 최첨단 통신 기술과 관련 서비스를 혁신적으로 재해석하여 글로벌 시장에 제공하는 역할을 담당하고 있습니다.현재 라쿠텐심포니코리아는 라쿠텐심포니의 인터넷 서비스 사업부 소속으로, 센드 애니웨어, 라쿠텐 네오, 라쿠텐 마리타임과 같은 다양한 서비스를 통해 글로벌 고객에게 혁신적인 솔루션을 제공하고 있습니다.
Rakuten Symphony CPaaS platform provides communication API’s to global and domestic enterprises in Japan over various channels such as SMS, Voice, Email & RCS. We design and develop CPaaS services for enterprises. The CPaaS team is a dynamic and innovative team dedicated into providing high quality communication services to Enterprises. We are looking for a talented and expirienced Sales Manager to join our growing business team. The sales Manager will focus on selling CPaaS services to Japan domestic enterprises.
- Generate new sales by targeting medium to large Japanese enterprises that currently utilize SMS for customer communication. Manage the entire sales cycle from lead generation to deal closure
• Sales Cycle Management:
- Identify and qualify potential customers
- Generate new leads through proactive outreach
- Conduct customer meetings to understand their needs
- Analyze customer business and technical requirements, aligning them with product capabilities and timelines
- Negotiate business terms and finalize contracts to close deals
• Upsell to Existing Clients:
- Proactively monitor customer satisfaction and maintain open communication to identify new needs and opportunities to increase customer lifetime value through upselling and cross-selling
• Consistently meet or exceed quarterly financial targets
• Commercial & Legal Management:
- Lead commercial negotiations and manage legal processes in collaboration with the company's legal team
• Proactive Lead Generation & Relationship Building:
- Continuously generate new leads and cultivate strong, long-term customer relationships to ensure ongoing success and identify future opportunities
• Customer Liaison:
- Serve as the primary point of contact between the customer and the CPaaS team throughout the entire customer lifecycle, from initial sales to ongoing operations
• Cross-Functional Collaboration:
- Work closely with Finance, Business Operations, and Engineering departments to ensure smooth business operations and optimal customer satisfaction
• Performance Monitoring:
- Monitor customer performance (quality, costs, etc.) to ensure alignment with company targets and objectives
• Experience in the telecommunications, messaging, and/or SMS market is highly desirable
• Proven experience in enterprise sales within the Japanese market
• Demonstrated track record of consistently exceeding revenue targets from assigned accounts, with a proven ability to identify and capitalize on upsell and cross-sell opportunities
• Driven to achieve quarterly and annual revenue and margin targets effectively
• Strong negotiation skills with a commercial mindset
• Excellent communication and interpersonal skills, with the ability to communicate effectively at all levels of an organization
• Fluency in Japanese and English
• Familiarity with finance and accounting procedures
• Ability to collaborate effectively with multiple stakeholders and manage customer relationships
이후 라쿠텐은 전자상거래, 광고, 패션, 금융, 핀테크 등 다양한 분야에서 사업 영역을 확장해왔으며, 2014년에는 일본에서 MVNO(Mobile Virtual Network Operator) 사업을 시작한 뒤, 4년 전에는 일본 내 네 번째 이동통신사업자(MNO)로 본격적으로 출범했고, 이러한 통신 기술과 노하우는 라쿠텐심포니 설립의 기반이 되었습니다.
라쿠텐심포니는 라쿠텐의 최첨단 통신 기술과 관련 서비스를 혁신적으로 재해석하여 글로벌 시장에 제공하는 역할을 담당하고 있습니다.현재 라쿠텐심포니코리아는 라쿠텐심포니의 인터넷 서비스 사업부 소속으로, 센드 애니웨어, 라쿠텐 네오, 라쿠텐 마리타임과 같은 다양한 서비스를 통해 글로벌 고객에게 혁신적인 솔루션을 제공하고 있습니다.
Rakuten Symphony CPaaS platform provides communication API’s to global and domestic enterprises in Japan over various channels such as SMS, Voice, Email & RCS. We design and develop CPaaS services for enterprises. The CPaaS team is a dynamic and innovative team dedicated into providing high quality communication services to Enterprises. We are looking for a talented and expirienced Sales Manager to join our growing business team. The sales Manager will focus on selling CPaaS services to Japan domestic enterprises.
주요업무
• Acquire New Enterprise Clients (Japan)- Generate new sales by targeting medium to large Japanese enterprises that currently utilize SMS for customer communication. Manage the entire sales cycle from lead generation to deal closure
• Sales Cycle Management:
- Identify and qualify potential customers
- Generate new leads through proactive outreach
- Conduct customer meetings to understand their needs
- Analyze customer business and technical requirements, aligning them with product capabilities and timelines
- Negotiate business terms and finalize contracts to close deals
• Upsell to Existing Clients:
- Proactively monitor customer satisfaction and maintain open communication to identify new needs and opportunities to increase customer lifetime value through upselling and cross-selling
• Consistently meet or exceed quarterly financial targets
• Commercial & Legal Management:
- Lead commercial negotiations and manage legal processes in collaboration with the company's legal team
• Proactive Lead Generation & Relationship Building:
- Continuously generate new leads and cultivate strong, long-term customer relationships to ensure ongoing success and identify future opportunities
• Customer Liaison:
- Serve as the primary point of contact between the customer and the CPaaS team throughout the entire customer lifecycle, from initial sales to ongoing operations
• Cross-Functional Collaboration:
- Work closely with Finance, Business Operations, and Engineering departments to ensure smooth business operations and optimal customer satisfaction
• Performance Monitoring:
- Monitor customer performance (quality, costs, etc.) to ensure alignment with company targets and objectives
자격요건
• 3+ years of direct sales experience in the enterprise communications market• Experience in the telecommunications, messaging, and/or SMS market is highly desirable
• Proven experience in enterprise sales within the Japanese market
• Demonstrated track record of consistently exceeding revenue targets from assigned accounts, with a proven ability to identify and capitalize on upsell and cross-sell opportunities
• Driven to achieve quarterly and annual revenue and margin targets effectively
• Strong negotiation skills with a commercial mindset
• Excellent communication and interpersonal skills, with the ability to communicate effectively at all levels of an organization
• Fluency in Japanese and English
• Familiarity with finance and accounting procedures
• Ability to collaborate effectively with multiple stakeholders and manage customer relationships
