포지션 상세
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Network, ECS/EKS, IoT, Security/Governance, and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
• Work directly with AWS global engineering and service teams to resolve customer issue.
• Strong customer focus and bias for action; and ability to work with remote teams
주요업무
• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
• Work directly with AWS global engineering and service teams to resolve customer issue.
자격요건
• 7+ years of design/implementation/operations/consulting with distributed applications experience• Strong customer focus and bias for action; and ability to work with remote teams
