포지션 상세
Tesla Service Trainer builds and delivers a local skill-development system for Tesla Service employees, aligned to Tesla standards and academic-partner requirements. Working closely with Service field leaders, the role continuously refines that system, validates employee skills, and reinforces the Tesla Service mindset so development is faster and more effective on the job.
• Develop local learning system to ensure the requirements of both Tesla and academic partners are met for all service employees. Work with service leaders on continuous refinement.
• Develop and deliver technical learning solutions that equip service employees to perform roles safety and to Tesla standards
• Provide service-specific training to Tesla service staff on electric vehicles equipped with complex automotive/electromechanical systems
• Teach and facilitate participant learning of all instructor led curriculum with an eye for continuous process improvement
• Develop new technical training curriculum in close consultation with all technical relevant teams
• Collaborate with service field leaders to provide ongoing coaching and support to new and existing service field team members to ensure the Tesla Service mindset is modeled and defectively applied across the program
• Collaborate with service field leaders to validate the skills and expertise of service employees
• Maintain expert knowledge of problem solving and customer experience as applied within Tesla service environment
• Manage the operations of local L&D team, including, but not limited to training vehicle maintenance, tool and equipment maintenance, scheduling, communications, safety, etc
• Strong automotive system repair experience and knowledge
• Ability to read and interpret mechanical drawings and electrical schematics
• Demonstrated ability to lead complex problem-solving activities and initiatives
• Demonstrated ability to both teach and coach as a means to facilitate others' learning
• Strong facilitation and interpersonal communication skills are required
• Ability to be proactive, flexible, confident, professional, self-motivated, and self-directed in a fast-paced environment
• Highly skilled with common workplace and database software (Power Point, Excel, Word, Outlook)
• Must have a valid driver's license
주요업무
• Serve as a functioning member of the APAC L&D team• Develop local learning system to ensure the requirements of both Tesla and academic partners are met for all service employees. Work with service leaders on continuous refinement.
• Develop and deliver technical learning solutions that equip service employees to perform roles safety and to Tesla standards
• Provide service-specific training to Tesla service staff on electric vehicles equipped with complex automotive/electromechanical systems
• Teach and facilitate participant learning of all instructor led curriculum with an eye for continuous process improvement
• Develop new technical training curriculum in close consultation with all technical relevant teams
• Collaborate with service field leaders to provide ongoing coaching and support to new and existing service field team members to ensure the Tesla Service mindset is modeled and defectively applied across the program
• Collaborate with service field leaders to validate the skills and expertise of service employees
• Maintain expert knowledge of problem solving and customer experience as applied within Tesla service environment
• Manage the operations of local L&D team, including, but not limited to training vehicle maintenance, tool and equipment maintenance, scheduling, communications, safety, etc
자격요건
• Equipped with strong automotive technology and hands-on technical experience, plus evidence of exceptional ability• Strong automotive system repair experience and knowledge
• Ability to read and interpret mechanical drawings and electrical schematics
• Demonstrated ability to lead complex problem-solving activities and initiatives
• Demonstrated ability to both teach and coach as a means to facilitate others' learning
• Strong facilitation and interpersonal communication skills are required
• Ability to be proactive, flexible, confident, professional, self-motivated, and self-directed in a fast-paced environment
• Highly skilled with common workplace and database software (Power Point, Excel, Word, Outlook)
• Must have a valid driver's license
