포지션 상세
This position is responsible for performing tasks that documenting, processing, and closing of customer complaints and GR issue. This position is also responsible for maintaining positive customer relationships while maintaining compliance with company policies
• Close out complaints in a timely manner following as Trip.com' procedure
• Handle customer complaints regarding company complaint procedures and government guidance
• Report regular complaint data and Support to analyze competitor's service.
• Maintain excellent working knowledge of Trip.com products and confluence system.
• Other duties as assigned.
• Logical/positive thinking
• Negotiation and persuasion/consultation skills
• Ability of multi-task effectively.
• Recording of reliability is essential.
• Excellent co-working with related functional teams and vendors/airlines.
주요업무
• Handle transferred, escalated complaints from advisors and NPS / KCA/Social media case.• Close out complaints in a timely manner following as Trip.com' procedure
• Handle customer complaints regarding company complaint procedures and government guidance
• Report regular complaint data and Support to analyze competitor's service.
• Maintain excellent working knowledge of Trip.com products and confluence system.
• Other duties as assigned.
자격요건
• Individual should be a team player with excellent written and oral communication skills.• Logical/positive thinking
• Negotiation and persuasion/consultation skills
• Ability of multi-task effectively.
• Recording of reliability is essential.
• Excellent co-working with related functional teams and vendors/airlines.
