포지션 상세
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
• Focus on accurate forecasting (95% accuracy) and attainment of Project Revenue, Billed Revenue (98% accuracy) and Commercial Cloud Contract Value (CCCV) decrements
• Timely action for Risk Reserve (RR) release, project closures, labor, expense and invoice approvals
• Ensure time for yourself to invest in readiness with a focus on complex delivery, cloud solutions and digital usage, whilst developing your career interests
• Deliver on the contractual commitments balancing customer outcomes and relationships, with commercial, financial and consumption commitments with specific emphasis on Returns of Investment (ROI) accountability and Net new consumption growth
• Engages with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with subject matter expertise; prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed; establishes governance to influence customer decision making and diffuses situations in escalations as needed
• Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries; manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly
• Consistent adherence to complex delivery methodologies, IP reuse and harvest, exec status reporting standards, delivery agent usage to improve productivity, consistency, predictability, and quality
• Adheres to Project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality); champions compliance by contributing to knowledge sharing across teams to build compliance capability of others
• OR equivalent experience
주요업무
• Full accountability for engagement financials and profitability across Project and Billed Revenue (Invoicing), Cost, and to Sold Margin• Focus on accurate forecasting (95% accuracy) and attainment of Project Revenue, Billed Revenue (98% accuracy) and Commercial Cloud Contract Value (CCCV) decrements
• Timely action for Risk Reserve (RR) release, project closures, labor, expense and invoice approvals
• Ensure time for yourself to invest in readiness with a focus on complex delivery, cloud solutions and digital usage, whilst developing your career interests
• Deliver on the contractual commitments balancing customer outcomes and relationships, with commercial, financial and consumption commitments with specific emphasis on Returns of Investment (ROI) accountability and Net new consumption growth
• Engages with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with subject matter expertise; prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed; establishes governance to influence customer decision making and diffuses situations in escalations as needed
• Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries; manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly
• Consistent adherence to complex delivery methodologies, IP reuse and harvest, exec status reporting standards, delivery agent usage to improve productivity, consistency, predictability, and quality
• Adheres to Project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality); champions compliance by contributing to knowledge sharing across teams to build compliance capability of others
자격요건
• Bachelor's Degree in related field AND 10+ years experience in consulting/professional services delivery, project management, or leading portfolio management, complex programs, or revenue-driven programs more than USD $5mil, strong pre-sales and proposal delivery experience• OR equivalent experience
