포지션 상세
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers.
• Lead client meetings and explore the opportunities for joint technical plans and packaged solutions which help our customers achieve their business objectives.
• Develop expertise of the Google advertising products and customer infrastructure to be able to architect technical solutions and meet customer needs.
• Lead complex multi-quarter technical projects by collaborating closely with cross-functional internal and external teams (i.e., technical and non-technical team members).
• Own end-to-end technical relationships with the assigned publishers – covering both technical consultations and troubleshooting escalations.
• Experience in product implementations, technical solutions consulting, or technical sales.
• Experience troubleshooting technical issues for internal/external partners or customers.
• Ability to communicate in English and Korean fluently to support client relationship management in this region.
주요업무
• Work with external clients and internal sales stakeholders to identify key customer business objectives through a consultative approach.• Lead client meetings and explore the opportunities for joint technical plans and packaged solutions which help our customers achieve their business objectives.
• Develop expertise of the Google advertising products and customer infrastructure to be able to architect technical solutions and meet customer needs.
• Lead complex multi-quarter technical projects by collaborating closely with cross-functional internal and external teams (i.e., technical and non-technical team members).
• Own end-to-end technical relationships with the assigned publishers – covering both technical consultations and troubleshooting escalations.
자격요건
• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.• Experience in product implementations, technical solutions consulting, or technical sales.
• Experience troubleshooting technical issues for internal/external partners or customers.
• Ability to communicate in English and Korean fluently to support client relationship management in this region.
