포지션 상세
Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). You will elevate brand expression and retail excellence across Lancôme and Helena Rubinstein counters in Korea, reporting directly to the Education Team Manager. You will coach our retail teams to deliver exceptional consumer journeys, blending luxury service with modern beauty tech consultations.
• Plan and deliver product, service and selling-skills training for Beauty Advisors.
• Operate Beauty Advisor motivation to strengthen engagement and service capabilities.
• Develop service tools and content to enhance customer experience.
• Review NPS and CXE insights, identify improvement opportunities, and develop programs
• Plan and implement initiatives to improve the customer service experience at department store counters
• Train beautician team for cabin facial service standards for both brands
• Develop content for brand events such as beauty class, and support event execution
• Develop brand stories and content for e-commerce and support live broadcast activities.
• Someone who can confidently train and coach Beauty Advisors to deliver excellent customer service and cabin facial experiences.
• A candidate with experience using beauty tech in customer consultations and retail training.
• A confident communicator and engaging presenter who can motivate and inspire retail teams
• A collaborative team player who builds effective working relationships across departments and contributes to strong cross-functional teamwork.
• A proactive, positive, and passionate self-starter who takes initiative and adapts flexibly to changing priorities.
• You have a bachelor's degree or equivalent.
• You have at least five years of relevant experience.
• You have experience in beauty training, skincare consultation, retail coaching, or a related field.
• You have sufficient English proficiency to understand and interpret training materials from DMI and deliver relevant content to local teams.
• You are proficient in digital tools, including MS PowerPoint, Excel, and Word.
주요업무
• Develop, localize and distribute training materials in line with global brand guidelines and priorities.• Plan and deliver product, service and selling-skills training for Beauty Advisors.
• Operate Beauty Advisor motivation to strengthen engagement and service capabilities.
• Develop service tools and content to enhance customer experience.
• Review NPS and CXE insights, identify improvement opportunities, and develop programs
• Plan and implement initiatives to improve the customer service experience at department store counters
• Train beautician team for cabin facial service standards for both brands
• Develop content for brand events such as beauty class, and support event execution
• Develop brand stories and content for e-commerce and support live broadcast activities.
자격요건
• A candidate with strong skincare & makeup knowledge and a genuine passion for luxury beauty.• Someone who can confidently train and coach Beauty Advisors to deliver excellent customer service and cabin facial experiences.
• A candidate with experience using beauty tech in customer consultations and retail training.
• A confident communicator and engaging presenter who can motivate and inspire retail teams
• A collaborative team player who builds effective working relationships across departments and contributes to strong cross-functional teamwork.
• A proactive, positive, and passionate self-starter who takes initiative and adapts flexibly to changing priorities.
• You have a bachelor's degree or equivalent.
• You have at least five years of relevant experience.
• You have experience in beauty training, skincare consultation, retail coaching, or a related field.
• You have sufficient English proficiency to understand and interpret training materials from DMI and deliver relevant content to local teams.
• You are proficient in digital tools, including MS PowerPoint, Excel, and Word.
