포지션 상세
We are looking for Associate, Key Accounts Manager who will be responsible for being the bridge between the customer and CACTUS by understanding the customer’s situation and providing suitable solutions, appropriately replying to their queries and offering advice and useful recommendations in Seoul.
- Target-oriented growth and management of key accounts
- Respond and Understand to Korean customer queries over email/phone/ offline meeting
- Interact with customers from Korea through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services
- Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns
- Deliver all customer’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions
- Support chat with customers (if required)
- 기관계정 관리(B2C)
- 견적서 발송/ 접수 작업처리
- 전화상담을 통한 CS 처리
- 고객불만 사항 응대
- 온라인 고객문의 및 이슈처리
- 업셀링 상담
- 고객만족도 조사
- Bachelor’s degree in any subject (대졸 또는 졸업예정자 지원 가능)
- Native level written and spoken Korean language skills
- Good English speaking, writing and comprehension skills
- 1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
- Basic computer knowledge is required
- Very strong customer focus and adaptability to different personality types and people from different cultures
주요업무
Responsibilities:- Target-oriented growth and management of key accounts
- Respond and Understand to Korean customer queries over email/phone/ offline meeting
- Interact with customers from Korea through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services
- Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns
- Deliver all customer’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions
- Support chat with customers (if required)
- 기관계정 관리(B2C)
- 견적서 발송/ 접수 작업처리
- 전화상담을 통한 CS 처리
- 고객불만 사항 응대
- 온라인 고객문의 및 이슈처리
- 업셀링 상담
- 고객만족도 조사
자격요건
Requirements (Desires skills & experience)- Bachelor’s degree in any subject (대졸 또는 졸업예정자 지원 가능)
- Native level written and spoken Korean language skills
- Good English speaking, writing and comprehension skills
- 1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
- Basic computer knowledge is required
- Very strong customer focus and adaptability to different personality types and people from different cultures
