포지션 상세
[LEGOLAND Korea Resort]
LEGOLAND® Korea Resort는 한국 최초의 글로벌 테마파크로, 아름다운 호반의 도시 춘천에 2022년 봄 개장 예정인 LEGO® 테마 파크 및 호텔로 2세에서 12세의 어린이가 중심인 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다.
레고랜드® 코리아 리조트는 LEGO® 브릭으로 지어진 40개 이상의 놀이기구와 어트랙션, 쇼 등은 물론, 3천만 개의 LEGO® 브릭으로 만들어진 15,000개의 LEGO® 모델들이 전시될 예정으로 아이들은 물론, 방문하는 가족 모두에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사할 예정입니다.
LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort
[Position] IT Technician (3+ yrs) 채용
[HR Talk]
LEGOLAND Korea Resort에서 IT와 관련된 각종 자제와 기술 지원을 제공해주실 IT Technician을 채용합니다.
총 경력 3~7년 사이(대리급, 경력에 따라 직급 협의 가능)경력자중 동종 직무 및 관련 직무 경력이 있는 분에 한하여 지원 가능하며, Global Company에서 업무 경력이 있으신 분은 우대합니다.
IT Support와 관련 Global Stakeholder들과 Communication이 빈번한 포지션으로 특히 E-Mail Communication에서 영어 활용에 부담 없는 분에 한하여 지원 가능합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.
Scope of Job:
Work with the wider Digital Team to provide first class technical support Merlin offices and attractions.
Manage & prioritize workload to deliver operational excellence.
Act as point of escalation between the business and Merlin Digital.
Be available to support other attractions and offices when called upon.
Key Objectives:
Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
Represent Merlin Digital, delivering first class technology services to all staff based within Merlin attractions.
Work with other IT Support Teams and the IT support Manager to develop and improve the IT Service delivered to the Merlin Business.
Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
Single point of ownership for effective provision of systems and services to customers
Ensure appropriate OLAs/SLAs are met in all IT services
Main Responsibilities:
Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
Demonstrate good knowledge of all Merlin IT Systems and Services.
Ensure technical documentation is up to date and fit for purpose.
Provide first class IT Support & Service Delivery to Merlin staff
Promote a sense of ‘Team Operations’ and demonstrate a collective working environment across all Technical Staff
Ensure the Global Service Desk is being used as a ‘Single Point of Contact’ for all IT requests and incidents
Act as a point of escalation for major incidents.
Assist with the coordination and resolution of major incidents.
Work with the wider Merlin Digital Department to develop and improve the IT Service delivered to the Merlin Business
Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction within IT Operations
Ensure appropriate OLAs/SLAs are established & adhered to
Approve acceptance into production of new systems and services
Ensure adherence to group IT policy and procedure
Support at other sites and locations if necessary
Qualifications and Knowledge & Skills :
ITIL Foundation
Good desktop, Hardware and application support skills
Good knowledge of operating systems
POS Support skills
Digital signage
Kiosks
Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Exposed to wet and/or humid conditions
‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,
1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.
2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.
*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *
[채용일정]
2021.09.30 ~ 채용 시 마감(서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)
[채용과정]
서류전형 -＞ AI 인터뷰 -＞ Business 인터뷰 -＞ 평판조회
(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)
3~6 years of experience from similar job as IT Support Engineer
A bachelor’s degree In Information Technology or other related fields preferred
First Line Support
Escalation procedures
Service Now
Experience of 2nd or 3rd tier support
Other Requirements:
Maintaining confidentiality within the organization and protect any information that classified as confidential.
Maintaining honesty and integrity with superior, subordinates and guests
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Requires a valid driver’s license and passport.
Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea.
LEGOLAND® Korea Resort는 한국 최초의 글로벌 테마파크로, 아름다운 호반의 도시 춘천에 2022년 봄 개장 예정인 LEGO® 테마 파크 및 호텔로 2세에서 12세의 어린이가 중심인 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다.
레고랜드® 코리아 리조트는 LEGO® 브릭으로 지어진 40개 이상의 놀이기구와 어트랙션, 쇼 등은 물론, 3천만 개의 LEGO® 브릭으로 만들어진 15,000개의 LEGO® 모델들이 전시될 예정으로 아이들은 물론, 방문하는 가족 모두에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사할 예정입니다.
LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort
[Position] IT Technician (3+ yrs) 채용
[HR Talk]
LEGOLAND Korea Resort에서 IT와 관련된 각종 자제와 기술 지원을 제공해주실 IT Technician을 채용합니다.
총 경력 3~7년 사이(대리급, 경력에 따라 직급 협의 가능)경력자중 동종 직무 및 관련 직무 경력이 있는 분에 한하여 지원 가능하며, Global Company에서 업무 경력이 있으신 분은 우대합니다.
IT Support와 관련 Global Stakeholder들과 Communication이 빈번한 포지션으로 특히 E-Mail Communication에서 영어 활용에 부담 없는 분에 한하여 지원 가능합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.
Scope of Job:
Work with the wider Digital Team to provide first class technical support Merlin offices and attractions.
Manage & prioritize workload to deliver operational excellence.
Act as point of escalation between the business and Merlin Digital.
Be available to support other attractions and offices when called upon.
Key Objectives:
Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
Represent Merlin Digital, delivering first class technology services to all staff based within Merlin attractions.
Work with other IT Support Teams and the IT support Manager to develop and improve the IT Service delivered to the Merlin Business.
Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
Single point of ownership for effective provision of systems and services to customers
Ensure appropriate OLAs/SLAs are met in all IT services
Main Responsibilities:
Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
Demonstrate good knowledge of all Merlin IT Systems and Services.
Ensure technical documentation is up to date and fit for purpose.
Provide first class IT Support & Service Delivery to Merlin staff
Promote a sense of ‘Team Operations’ and demonstrate a collective working environment across all Technical Staff
Ensure the Global Service Desk is being used as a ‘Single Point of Contact’ for all IT requests and incidents
Act as a point of escalation for major incidents.
Assist with the coordination and resolution of major incidents.
Work with the wider Merlin Digital Department to develop and improve the IT Service delivered to the Merlin Business
Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction within IT Operations
Ensure appropriate OLAs/SLAs are established & adhered to
Approve acceptance into production of new systems and services
Ensure adherence to group IT policy and procedure
Support at other sites and locations if necessary
Qualifications and Knowledge & Skills :
ITIL Foundation
Good desktop, Hardware and application support skills
Good knowledge of operating systems
POS Support skills
Digital signage
Kiosks
Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Exposed to wet and/or humid conditions
주요업무
• [지원시 유의사항]‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,
1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.
2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.
*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *
[채용일정]
2021.09.30 ~ 채용 시 마감(서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)
[채용과정]
서류전형 -＞ AI 인터뷰 -＞ Business 인터뷰 -＞ 평판조회
(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)
자격요건
Background & Experience :3~6 years of experience from similar job as IT Support Engineer
A bachelor’s degree In Information Technology or other related fields preferred
First Line Support
Escalation procedures
Service Now
Experience of 2nd or 3rd tier support
Other Requirements:
Maintaining confidentiality within the organization and protect any information that classified as confidential.
Maintaining honesty and integrity with superior, subordinates and guests
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Requires a valid driver’s license and passport.
Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea.
