포지션 상세
Team Summary
Hyperconnect develops innovative technology that makes communication easier and fun. Customer care is essential to these efforts. The Customer Support team handles complex user related issues from all products. By providing exceptional support to our global users, we help improve their experience, strengthen customer relationships and increase value and retention. The CS team is committed to helping users the best way we can, all while supporting other teams to build new products and features. We bring skills and a fresh outlook to further the growth of Hyperconnect, making the team a driving force behind customer experience and satisfaction.
Position Summary
As a Customer Service Manager for Hyperconnect, you will work closely with members of the Customer Service Unit as well as other departments, be responsible and help provide high-quality support for our users from all around the world.
• Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
• Research and make suggestions to innovate our service workflow
(Not a leader position)
• Collaborative approach and ability to work well with others cross-functionally and globally
• Ability to effectively operate with flexibility
Hyperconnect develops innovative technology that makes communication easier and fun. Customer care is essential to these efforts. The Customer Support team handles complex user related issues from all products. By providing exceptional support to our global users, we help improve their experience, strengthen customer relationships and increase value and retention. The CS team is committed to helping users the best way we can, all while supporting other teams to build new products and features. We bring skills and a fresh outlook to further the growth of Hyperconnect, making the team a driving force behind customer experience and satisfaction.
Position Summary
As a Customer Service Manager for Hyperconnect, you will work closely with members of the Customer Service Unit as well as other departments, be responsible and help provide high-quality support for our users from all around the world.
주요업무
• Reply and analyze feedback about our product from users all over the world (Collaborate with regional managers using English)• Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
• Research and make suggestions to innovate our service workflow
(Not a leader position)
자격요건
• Fluent communication skills in Korean, English and Turkish• Collaborative approach and ability to work well with others cross-functionally and globally
• Ability to effectively operate with flexibility
